How Solving Our Biggest Customer Complaint at Blinkist Led to a 23% Increase in Conversion

Creating value for both the business and for our customers through design.

Jaycee Day
UX Planet
Published in
7 min readJan 19, 2021

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Books. Key ideas. In 15 mins. How your free trial works. Trial started screens.

At Blinkist, we want everyone to fit learning into their life and offer 15-minute summaries from non-fiction books and podcasts. We have 16 million users that are mostly happy with our…

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