How Solving Our Biggest Customer Complaint at Blinkist Led to a 23% Increase in Conversion
Creating value for both the business and for our customers through design.
Published in
7 min readJan 19, 2021
At Blinkist, we want everyone to fit learning into their life and offer 15-minute summaries from non-fiction books and podcasts. We have 16 million users that are mostly happy with our…